Terms & Conditions
Here at Worldly Lane we comply with Australian Consumer Law, relevant policies and documents. By accessing and using the services through this website, you are agreeing to all of the Terms and Conditions (T&C). These will be reviewed and changed from time to time, to ensure that they actively reflect the business and its services. Sellers and consumers, should check this page regularly to take notice of any changes we may have made.
These T&C have been spilt into two parts:
- Part A containing General T&C
- Part B conditions for Sustainable and Ethical Markers seeking to join the Website.
Definitions
the Website refers to the website www.worldlylane.com.au
Services refer to the products and education offered by this business.
We / Us etc. means Worldly Lane and any subsidiaries, affiliates, employees, officers, agents or assigns.
Part A: General T&C
Shipping & Delivery
Delivery will be made as soon as possible. Some orders, such as larger items will require further consultation. In which if this is the case, we will reach out directly to you, upon purchase of goods. Most orders will ship from Melbourne, Australia.
Shipping and courier will be made via our preferred courier.
Flat Rate Shipping - $9.95 for orders at the same location, if products are available at different locations, then it will the flat rate per location.
Large Items - please contact us for a quote if required.
Returns & Exchange Policy
We understand that you may have a change of mind or when your items arrive, it may be damaged or not right. If this is the case, please contact us on info@worldlylane.com.au and we will get back to you as soon as we can. Please ensure that photographic proof of damage is included with your email.
To claim a refund, you must reach out to us within 30 days from your initial purchase date. To be eligible for a return, your item must be unused, in the same condition that you received it with the original packaging and with a proof of purchase. Please contact us on info@worldlylane.com.au and we will be able to provide assistance.
Customers are responsible for any return costs
Once the return has been received, inspected and approved, we will email you to notify that we have received the item and whether or not, the returned item for refund has been approved or rejected. If approved, your refund will be processed and we will refund to payment within 30 days.
Privacy Policy
Our Privacy Policy, which sets out how we will use your personal information. By using this Website, you consent to the collection, use and disclosure of your personal information as described in the policy, and warrant that all data provided by you is accurate.
Confidentiality
All personal information you give us will be dealt with in a confidential manner in accordance with our Privacy Policy. However, due to circumstances outside of our control, we cannot guarantee that all aspects of your use of this Website will be confidential due to the potential ability of third parties to intercept and access such information.
Intellectual property and copyrights
We hold the copyright to the content of this Website, including all uploaded files, layout design, data, graphics, articles, file content, codes, news, tutorials, videos, reviews, forum posts and databases contained on the Website or in connection with the Services. Any material which has been provided to Us, has been through the written consent of the original creator. You must not use or replicate our copyright material other than as permitted by law. Specifically, you must not use or replicate our copyright material for commercial purposes unless expressly agreed to by Us, in which case we may require you to sign a License Agreement.
If you wish to use content, images or other of our intellectual property, you should submit your request to us at the following email address: info@worldlylane.com.au
Trademarks
The trademarks and logos contained on this Website are trademarks of Worldly Lane. Use of these trademarks are strictly prohibited except with Our express, written consent.
Links to external websites
This Website may contain links that direct you outside of this Website. These links are provided for your convenience and are not an express or implied indication that we endorse or approve of the linked Website, it’s contents or any associated website, product or service. We accept no liability for loss or damage arising out of or in connection to your use of these sites.
You may link to our articles or home page. However, you should not provide a link which suggests any association, approval or endorsement on our part in respect to your website, unless we have expressly agreed in writing. We may withdraw our consent to you linking to our site at any time by notice to you.
Governing Law
These terms and conditions are governed by and construed in accordance with the laws of Victoria, Australia. Any disputes concerning this website are to be firstly be addressed between all parties involving appropriate dispute resolution methods. However, should it require, the courts having jurisdiction in Victoria will be involved.
We retain the right to bring proceedings against you for a breach of these Terms and Conditions, in your country of residence or any other appropriate country or jurisdiction.
Part B: Sustainable and Ethical Makers
To register your business and products on the Website your business must meet the Terms and Conditions outlined on the Website.
As apart of the registration process, you must provide business information and details, such as your email address, first and last name, ABN, billing, postal and physical addresses, and a contact mobile phone number. Should you be under the age of 18 years old, a parent or guardian must provide the above information and meet the conditions set out within the terms and conditions of the website. In addition to this, makers will need to provide as much information as possible about their products, the sources of the materials used, to ensure that the products align with our purpose. The maker should ensure that all information is accurate, honest, and up to date, to prevent any misinformation or fraudulent activity.
Once you have completed the registration process, the above information will be reviewed. An informed decision will be made to accept or decline you as a maker on the website.
Fees and Membership Options
Memberships will be automatically renewed per monthly or annual memberships.
We reserve the rate to change fees accordingly. With any changes to fees, you will be notified with adequate period.
Product Listings
Once you have paid the fees, you will be required to send through relevant and detailed information on your products including listing information (dimensions/size/weight, ingredients or materials used, care instructions etc.), stock availability, product photography and information about yourself as a maker. This information is to be honest, accurate and always up to date.
This information will also be used to score your product, through our internal sustainability scoring criteria. Each product on the Website is scored objectively.
Upon receiving your information, we will review it and ensure that each listing is aligned with our values. We have the right to reject any listing which fail to meet our terms and conditions.
Once accepted, your listing will be added onto the website within five business days. You will be notified when this occurs.
Updates to product listings
Any changes or updates to existing listings can take one to three business days but may take up to five depending on the number of changes requested. However, should we receive an urgent change, such as stock availability, we will seek to update within a day.
We will endeavour to complete updates within the above timeframes. Should this not be possible, you will be notified as soon as possible.
Payments
Once a sale has been processed and shipped, fees will be transferred within five business days of the sale. Sellers will receive an invoice and the fees will be transferred into the account details provided. Should this not be possible, we will let you know as soon as possible.
Refunds and Cancellations
If you are unhappy with our services, please contact us and we can work out a solution to resolve the issue. We do not provide a guarantee that a refund will be offered. Successful refunds will be processed using the card details that were used to sign up. Please note, that it can take a few days for your bank or credit card company to process the refund.
Monthly Memberships
Due to the development that goes into creating your business page, we do not offer refunds on monthly memberships. However, members can email info@worldlylane.com.au and request to have their membership cancelled. We require at least five days notice.
Annual Memberships
Should you wish to cancel your membership, we require at least ten business day’s notice to your billing period.
Upgrading or Downgrading Your Membership
If you wish to upgrade or downgrade your membership, please email info@worldlylane.com.au. If you have paid for an annual membership but wish to upgrade or downgrade, we can put the remainder of the annual membership payment towards your upgrade or downgrade.
Dispute Management
Should an issue arise between us and yourself, please let us know as soon possible, so that we can collaboratively work together to resolve it. If the matter cannot be resolved, then the rules which govern any legal dispute involving our services will be resolved through the relevant Governing Laws.
We as the operators of the website, will handle enquiries from customers. Should correspondence begin from a customer of the website to yourself, you are to abide the agreed Terms and Conditions from the website. If a dispute arises, we ask that you to act in goodwill and if it cannot be resolved, we as third party will step in to attempt to resolve the dispute.
Suspension & Termination
We may suspend or terminate your products or any related content at any time should you fail to comply with this agreement or withhold payment. You will be required to pay any outstanding invoices.